Building on the industry leading Marriott Mobile app for smartphones, Marriott Hotels announced the addition of mobile checkout. Mobile checkout is the latest innovation from Marriott Hotels in a string of new services designed for today’s connected travelers. The flagship brand of Marriott International leads the industry in offering mobile check-in and now checkout to 326 North American hotels. An additional 22 international hotels will add mobile checkout next week. Later this year, the entire Marriott Hotels brand – all 500 properties worldwide – will offer mobile check-in and checkout, available in English, Chinese, French, Spanish and German. The new mobile service exclusively for Marriott Rewards members reflects the brand’s commitment to enhancing the future of travel for its increasingly connected mobile guests. To date, the Marriott Mobile app has been downloaded over 2.8 million times.
With the Marriott Mobile app, checkout is simple. In the morning on the day of their departure, Marriott Rewards guests will receive a push notification on their Apple iPhones or Android devices alerting them mobile checkout is available. Upon completing mobile checkout, guests will then be prompted to provide an email address and their bill will be emailed to them, allowing guests to bypass the front desk on their way out.
The Marriott Mobile app, which can be downloaded in the Apple iTunes Store and Google Play, makes it easier than ever to join Marriott Rewards, as well as gain immediate access to mobile check-in and checkout at Marriott Hotels.
“By relentlessly focusing on the needs of the next generation of travelers who are mobile and global, Marriott Hotels is putting itself at the forefront of the hotel mobile revolution,” said Paul Cahill, senior vice president of brand management for Marriott Hotels. “When we launched our Travel Brilliantly campaign last year, we made a promise to introduce innovations for our guests that provide a seamless and more customized experience throughout their entire journey. We’re excited to add mobile checkout to our portfolio of innovations as Marriott Hotels reimagines the future of travel.”
In July 2013, Marriott Hotels introduced mobile check-in and it quickly expanded throughout the continental U.S. and Canada and then at select international hotels, making the feature the broadest mobile service of its kind. After more than 150,000 mobile check-ins, guests are reacting very positively. In feedback, they cite the convenience and faster check-in once they arrive. Guests also appreciate the alert notifying them their room is ready. It gave them less to worry about while traveling.
To maintain its lead, select Marriott Hotels’ properties are testing future mobile services that will lead to a truly digital two-way conversation with their guests. At these incubator hotels, guests using the chat feature on their smartphones can make requests to hotel staff for things such as extra pillows, bath amenities, towels, valet parking and wake up calls, or anything else. The incubator hotels include:
•New York Marriott Downtown
•Chicago Marriott Downtown
•San Diego Marriott Marquis & Marina
•Denver Marriott West
•Denver Airport Marriott Gateway
•Indianapolis Marriott Downtown
•Charleston (SC) Marriott
•Boston Marriott Copley Place
•Marriott Redmond (WA) Town Center
•Baltimore Marriott Waterfront
•Cincinnati Airport Marriott
•Marco Island (FL) Marriott
•Grand Hotel (AL) Marriott Resort
The Marriott Mobile app is just one of the many innovations Marriott Hotels has launched during its transformational journey since the launch of Travel Brilliantly. The brand is deploying its industry-leading Greatroom Lobby concept, which offers a seamless experience merging modern, stylish design and comfort with greater access to food & beverage and technology. Marriott recently partnered with THANN amenities to reinvigorate the bathroom regimen. The brand continues to introduce new concepts designed for the new mobile worker and remains an industry leader in hosting meetings through Workspace on Demand, Meetings Imagined, Workspring at Marriott, and Red Coat Direct app. Additionally, Marriott Hotels unveiled its innovation lab “The Underground,” located beneath the company’s headquarters in Bethesda, MD where ideas for the future of travel are created and tested.
Guests and travel enthusiasts can help Marriott reimagine the future of travel by visiting travelbrilliantly.com – where the brand reveals innovations under development and invites visitors to share their to share their groundbreaking ideas to improve the modern travel experience across design, culinary, wellness and technology.