The Ritz-Carlton Hotel Company, L.L.C. has once again ranked highest in the luxury brand segment, for an impressive third year in a row by J.D. Power and Associates in their 2012 North America Guest Satisfaction Index Study.
“It is a tribute to our ladies and gentlemen that they continue to make guest satisfaction their first priority,” Said Herve Humler, President and Chief Operations Officer for The Ritz-Carlton Hotel Company. “The results speak for themselves, and we are all proud to be recognized by J.D. Power and Associates in their 2012 Hotel Guest Satisfaction Index Study with such outstanding results, leading our competitors in the luxury set consecutively for the past three years. To achieve the highest ranking in Customer Satisfaction is a commitment of our service philosophy to exceed our guests needs and expectations,” Humler continued.