Hilton Worldwide announced that two of its 10 distinct brands landed top honors in the J.D. Power and Associates 2011 North America Hotel Guest Satisfaction Index StudySM. Embassy Suites Hotels achieved the highest ranking in the “Upper Upscale Segment,” its ninth top ranking in the study throughout the past 12 years. Homewood Suites by Hilton was awarded the highest ranking in the “Extended Stay Segment” – the eighth award in 10 years for the brand in this segment.

“Guest satisfaction is at the core of our business,” said Paul Brown, president, global brands and commercial services, Hilton Worldwide. “Our commitment to provide guests with high-quality service and unique experiences is what keeps them coming back time after time. We are proud to lead these categories and will strive to increase our standings across the board in years to come.”

Embassy Suites Hotels, with more than 200 full service, all suites hotels, was awarded top hotel brand in the “Upper Upscale Segment,” coming in 22 points above the segment average.  The brand, which is known for its strong value proposition, offering free, cooked-to-order breakfast, spacious two-room suites and a nightly complimentary Manager’s Reception*, ranks highest on 4 of 7 factors in 2011:  Reservation; Check-In/Check-Out; Food & Beverage; and Costs & Fees.

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Tags: embassy suites, hilton, Homewood suites, hotel, JD power, resort