Market Metrix Hospitality, a provider of customer and employee feedback and performance tools for the hospitality industry, recently released their Third Quarter 2010 Hospitality Index Results. With the top score of 92.3, Outrigger Hotels & Resorts was ranked number one in customer satisfaction across all travel and hospitality industry segments,including hotels, casinos, timeshare, websites, airlines, and car rental agencies.

According to Jonathan Barsky, Ph.D., co-founder and vice president of research for Market Metrix, “The staff of Outrigger Hotels has become a competitive advantage with service scores nearly 10 points higher than competitors. Outrigger outscored even luxury hotels with their team of friendly, attentive staff exceeding guest expectations more often than any other hotel chain with guest comments about their ‘fantastic staff’ who were ‘incredibly attentive to our needs, and went out of their way to make sure our stay was good.’” 

“We are gratified with Outrigger’s number one MMHI ranking; credit for the outstanding results is due to our entire ‘ohana (family) and their dedication to delivering genuine island hospitality,” said Barry Wallace, executive vice president of hospitality services for Outrigger Enterprises Group. “Each and every employee takes pride in their work and they are the main reason that our guests keep coming back, year after year.

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